DEMLOG CUSTOMS & TRADE INC.
Frequently Asked Questions
Clear answers about commercial importing, timing, documents, CARM and regulated goods.
What does a Canadian customs broker do?
A customs broker reviews import documents, prepares and transmits release and accounting data, calculates applicable duties and taxes from the information provided, and helps the importer address Canadian customs requirements.
Can Demlog clear shipments anywhere in Canada?
Yes. Canada’s national customs-broker licensing model permits a licensed broker to transact at CBSA customs offices across Canada. The process still varies by mode, port and commodity.
How are customs brokerage fees determined?
Demlog confirms brokerage fees after reviewing the shipment mode, documents, goods and applicable requirements. Government duties, taxes, permits, inspections, storage and third-party charges are separate.
What documents should I send before arrival?
Usually the commercial invoice, packing information, bill of lading or cargo control document, arrival details and any permits or certificates applicable to the goods.
How early should documents be submitted?
As early as practical before arrival. Advance review creates time to correct descriptions, values, origin information or regulatory documents before the shipment reaches Canada.
What is CARM?
CARM is the CBSA Assessment and Revenue Management system used for commercial accounting, importer registration, delegation of authority and financial security matters.
What is Release Prior to Payment?
RPP permits an eligible importer to obtain release before duties and taxes are paid. Importers should confirm their CARM enrolment and financial-security requirements.
Can Demlog handle regulated goods?
Demlog supports admissible regulated goods subject to the necessary permits, licences and requirements of CFIA, Health Canada, Transport Canada or another participating government agency.
Can a customs broker guarantee release?
No. CBSA and other authorities control admissibility, examinations and release decisions. A broker can improve preparation and communication but cannot override a government decision.
How do I check a PARS shipment?
Use the Descartes checker linked from the PARS page and enter the complete PARS, PAPS, cargo control or transaction number supplied for the shipment.
Who pays duties and taxes?
The importer of record is generally responsible for duties and taxes. The amount depends on classification, value for duty, origin, tariff treatment and any applicable surtaxes or excise measures.
What should a first-time importer do first?
Obtain a Canadian business number and import-export program account where required, register in CARM, confirm product admissibility and engage a broker before the goods are shipped.